O2's Dubious Duty of Care in Dealing with Domestic Abuse Victims A recent incident involving a victim of domestic abuse has raised questions about the telecoms industry's duty of care towards individuals trapped in violent relationships.
The woman, who had been forced by her ex partner to leave her home and was subsequently contacted by O2, was told that she must meet him in person for a joint conference call.
This decision is astonishing, given O2's history of prioritizing customer care.