RingCentral's AI Push: Measuring Success, but What Does it Mean? The latest quarterly earnings report from RingCentral has highlighted the company's growing efforts in artificial intelligence (AI).
Paid AI customers now represent 13% of annual recurring revenue (ARR), doubling year over year, and sparking speculation about what this means for investors.
Beneath the surface level excitement lies a more nuanced story – one that raises important questions about the impact of AI on business growth and profitability.